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Remote Support

At times the most ideal approach to settle an issue is to have somebody show to you how. MetaSquare's Remote Assistance is a helpful route for somebody you trust, for example, a friend or technical support individual, to associate with your machine and walk you through any answer regardless of the possibility that that individual isn't adjacent. To help guarantee that just individuals you welcome can interface with your machine using MetaSquare's Remote support, all sessions are encrypted and password protected.

  • Unlimited Live End-User Support

    Move from a support call to an online support session with only a single click. Get to and control end client's PC and Mac machines to resolve issues rapidly.

  • Access and Control Computers

    Deploy a small bit of software early and you can connect to remote machines for crisis work or routine upkeep. Support remote machines and servers without an end user present. Offer access to remote machines among workers.

  • Team-Based Support

    Utilizing your personal online Management Center, you can set up different technicians with MetaSquare Remote Support, allocate permissons to them and tag which unattended machines they can get to. Set up the many number of IT locales as you need.

  • Mobile Device Remote Support

    Deliver support from anyplace utilizing your iPhone, iPad or Android device. Immediately interface with machines and unravel client's technical issues free of charge. Access unattended machines and give advanced remote help with a paid membership. Conduct secure chat session, upgrade profiles and configure device settings.

  • Customer-Initiated Support 

    Let your clients request help from anywhere. Coordinate MetaSquare in your site, social support group or self-service portal with customer-initiated support. Clients join with support reps through Chat and flawlessly move to a screen-sharing session if necessary.

  • Remote Support anytime from anywhere

    Start remote support sessions directly from the web UI, your framework tray or from your iPad or Android device. Regardless of where you are, dependably be prepared to convey quick support.